INTRODUCTION

At Ascends Global, protecting your personal information is our top priority. We collect and manage client data responsibly to provide our products and services while ensuring compliance with data protection laws. This Privacy Policy explains how we use, protect, and process your information, as well as your rights in relation to it.

Please be aware that trading in financial markets, including forex, securities, commodities, and derivatives, carries significant risks and may not be suitable for everyone. You should only invest money you can afford to lose and are encouraged to seek independent financial advice before making any decisions.

Our services are not available in jurisdictions where such activities are restricted, including the United States, Cuba, Iraq, Myanmar, North Korea, and Sudan. Information provided by Ascends Global should not be considered financial advice or a solicitation to trade in regions where it is prohibited by law.

We regularly review and update this Privacy Policy to remain aligned with regulatory requirements and industry standards.

Our Registration

Ascends Global Markets Limited is registered under the authority of Saint Lucia with the registration number 2025-00020, offers a professional trading platform for Forex, Indices, Commodities, Equities, Treasury, CFDs, serving retail and professional clients worldwide.

Collection and Protection of Personal Information

Ascends Global values the privacy of every individual who visits or uses our website(s) and is dedicated to taking all necessary measures to safeguard your personal and confidential information in accordance with applicable data protection laws and regulations.

To maintain the highest standards of data security, our employees are trained on the importance of handling client information responsibly. In addition, a dedicated Data Protection Officer has been appointed to oversee the management and processing of personal data in compliance with relevant privacy requirements and this Privacy Policy.

This may include, but is not limited to:

• Full name, nationality, and date of birth
• Contact details (such as email address, phone number, and residential address)
• Identification documents (passport, Emirates ID, or other government-issued ID)
• Financial information (such as bank account details, payment methods, and proof of funds)
• Information about your income and wealth, including details about your source of funds, assets and liabilities, bank account information, trading statements, financial statements
• Employment or professional details (where required for regulatory purposes)
• Login credentials (username and password for accessing our services)
• We may collect verification information required to authenticate your identity. This may include, but is not limited to, government-issued identification documents such as passports or driver’s licenses, as well as information obtained from public records or authorized third-party sources. Additionally, we may collect other unique identifiers, including passport numbers, tax registration numbers, or other official identification numbers.
• We may also collect additional information customarily used for identification purposes, as well as details regarding your trading experience, to the extent necessary for us to provide our services to you.

This data is safeguarded through multiple layers of security and can only be accessed by you through your secure login at www.ascendsglobal.com.

We strongly advise you to keep your login credentials confidential and not share your password with anyone. Your information is securely stored within our systems, and only authorized personnel have controlled access to it. While the transfer of information over the internet may carry inherent risks, Ascends Global has implemented advanced technical and organizational measures to ensure that your personal data is protected against unauthorized access, misuse, or disclosure.

We may collect and maintain comprehensive records of your trading behavior for regulatory, operational, and service-related purposes. Such records may include, but are not limited to:

• Information regarding the financial products and instruments you trade with us, together with data on their performance outcomes.
• Detailed historical records of your trading and investment activities, including transaction dates, amounts invested, frequency of trading, and the nature of the instruments involved.
• Insights into your preferences for particular categories of products and services, which may assist us in tailoring our offerings and improving the relevance of our services to you.

Purpose of Collecting Personal Information

Ascends Global collects and processes personal data for the following purposes:

• To verify your identity and comply with licencing requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.
• To provide you with access to our trading platforms, products, and services.
• To communicate important updates, account information, and relevant service notifications.
• To process financial transactions, deposits, and withdrawals securely.
• To ensure compliance with applicable laws, regulations, and licensing requirements.
• To improve our services, protect against fraud, and maintain the security of our systems.

We collect and process personal information primarily to comply with our legal and regulatory obligations. This may include adhering to applicable laws, responding to court orders, and meeting the requirements of judicial or regulatory authorities. Such processing ensures that we operate in accordance with the legal frameworks governing our business activities.

In addition, where you have provided your consent, we may use your personal information for specific purposes consistent with that consent. This may include optional services, tailored communications, or participation in promotional or marketing activities, subject always to your rights and preferences.

Your personal information is also necessary for us to provide and manage our products and services. This involves establishing and maintaining your account, processing transactions, delivering relevant information, and ensuring the ongoing suitability of the services we offer. We may review your profile and trading activity to better understand your needs and provide more personalized support.

Furthermore, we process personal information to investigate, manage, and resolve enquiries, complaints, or disputes. This allows us to safeguard our clients’ interests, maintain transparency, and address any issues that may arise promptly and effectively.

For marketing purposes, we may use your information to inform you about our products, services, promotions, or new offerings that may be of interest to you. Any such communications will be carried out in compliance with applicable laws and in line with your chosen preferences.

Finally, we process personal information to support our internal business operations. This includes record-keeping, auditing, compliance monitoring, and business analysis, all of which are necessary to maintain the integrity, efficiency, and continuous improvement of our services.

Disclosure

Ascends Global is committed to safeguarding the privacy of its clients and treats all personal information as strictly confidential. Information will only be disclosed to third parties in limited circumstances, such as when required under applicable laws and regulations, where a legal or regulatory duty exists, when disclosure is necessary to protect the company’s legitimate interests, or when you have expressly authorized or requested us to do so. Wherever possible, disclosures are made on a restricted, need-to-know basis, unless otherwise directed by a competent authority.

In providing our services, we may share personal information with related entities within the Ascends Global group and with carefully selected third parties who support our operations. These include professional advisers, business associates, service providers, and counterparties engaged in areas such as administration, finance, legal support, compliance, technology, research, insurance, and taxation. Information may also be shared, where lawful, with introducers, payment institutions, financial intermediaries, courts, tribunals, and supervisory authorities. In such cases, we require these parties to recognize the confidential nature of the information and to handle it in accordance with their own regulatory and contractual obligations.

Clients acknowledge and consent that Ascends Global may also collect and analyze information obtained through its digital platforms, online services, or structured questionnaires. Such processing is carried out for statistical analysis, service optimization, and business development purposes, with the ultimate objective of improving the quality, compliance, and efficiency of the services we deliver.

Client Rights in Relation to Personal Information

Ascends Global respects your control over your personal data and provides several rights to ensure transparency and accountability in how we handle your information. These rights are described below:

• Verification and Access
  You have the right to inquire whether Ascends Global processes any personal data about you. If requested, we will provide a summary of the information we hold, including copies of such data and relevant details regarding its processing. In cases where a request is clearly excessive or repetitive, we may limit the scope of the response or apply a reasonable administrative charge in line with applicable regulations.
• Correction of Inaccurate Data
  Should you identify any inaccuracies or incomplete information in the personal data we maintain, you may request its correction. When feasible, Ascends Global will notify any third parties with whom the information has been shared to ensure that the corrected data is updated accordingly. Upon request, and where legally permissible, we will provide details of these recipients so that you may contact them directly if needed.
• Deletion of Personal Data
  Under certain circumstances, you may ask us to erase your personal information. This right can be exercised when the information is no longer necessary for the purposes it was collected, if consent has been withdrawn and no other legal basis exists, or if the processing is otherwise unlawful.
• Limitation of Processing
  You may request that we restrict the processing of your personal data. This may apply when the accuracy of the data is disputed, when processing is contested, or when you oppose erasure but the data is still needed for legal claims.
• Withdrawal of Consent
  Where your personal data has been collected or processed based on your consent, you have the ability to revoke that consent at any time. Revoking consent will not affect the lawfulness of any prior processing but may impact certain services that rely on that data.
• Data Portability
  You may request that your personal information be provided to you, or transmitted directly to another organization, in a structured and machine-readable format. This right applies where the data is processed automatically and used either based on your consent or as part of fulfilling a contract between you and Ascends Global. Measures are taken to protect the confidentiality of any data belonging to other individuals.
• Right to Object
  You are entitled to object to the processing of your personal information where it is based on Ascends Global’s legitimate interests or those of a third party, or where it is used for direct marketing purposes. Upon receiving a valid objection, we will assess the situation and cease processing unless there are overriding legal or business reasons to continue.
• Protection Against Automated Decisions
  You may request not to be subject to decisions made solely by automated means, including profiling, when such decisions have a legal or similarly significant effect on you. In such cases, you are entitled to request human review and to provide your input to influence the decision.

CONTACT US

If you require further information or clarification regarding this Privacy Policy, you may reach us by email at  support@ascendsglobal.com